Terms and conditions

 

Exchange and return policy for items bought in the shop:

• If an item does not fit we can exchange it for another.

• Please return the unused goods to us in their original packaging and with your receipt.

We will offer you an exchange or credit note.

This does not affect your legal rights, including your right to claim a refund, replacement, repair and / or compensation where the goods are faulty.

• We do not give refunds where items are fit for use and change of mind has occurred:

We will offer you an exchange or credit note.

 

Exchange for items bought over the phone / email for our services – postal, local delivery, pre-order and collect:

If you need to exchange an item for a different size, you can call us on 01606 75770. We can arrange for the item to be exchanged in the manner you received it e.g. post or local delivery. We can arrange for you to come in to the shop (when we are allowed to be open - Government guidelines permitting). Or arrange for you to return and collect off premises from our outdoor, shop doorway hatch, at a safe, socially distanced and time allocated pick up slot. Slots available on the hour and half past the hour during shop hours.

 

Your right to cancel for items bought over the phone / email for our services – postal, local delivery, pre-order and collect:

• You have a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person.

• The cooling-off period starts the day after you receive your order.

Please not that there is no cooling-off period when you buy an item that was personalised or custom-made for you.

We regret that we are unable to accept returns of underwear briefs for hygiene reasons unless defective in quality, description or performance. 

• If you paid for standard delivery when you bought the item, we will refund this if you return the item. 

• If you chose a more expensive delivery option when you bought the item, you will have to pay the difference.

 

How to use your cooling-off period:

• You need to tell us you don’t want the item within 14 days of receiving it. Once you’ve told us, you have another 14 days to actually send the item back.

• You need to let us know you’re cancelling and can do this in several ways:

1. By phone - but make sure you make a note of who you speak to and what was agreed. It’s a good idea to follow up with a letter or email.

2. By letter or an email. 

3. You could also read out the letter to us on the phone or in person.

Here is a link to a template of a letter from the Citizens Advice website: Link

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How to return the item:

• Call us on 01606 75770 during shop hours to discuss return options – see 2nd paragraph.

• Return item to:

L. J. Little Dancewear, 99 / 101 Chester Road, Northwich, Cheshire, CW8 1HH.  

If posting please obtain a certificate of posting from Royal Mail to prove that the item has been posted back to us.

Please use our returns form that was given to you with your order.

• You have 14 days to return the item after telling us you are going to return it.

• You will have to pay the cost of posting the item back us. 

• You don't have to return the item in its original packaging although it would help use if you can. 

• You need to make sure the item is packaged in a way that means it doesn’t get damaged. We can ask you to pay if the item gets damaged because it wasn’t packaged properly. 

• We can also ask you to pay (or reduce your refund) if you’ve reduced the value of the item, for example if you wore shoes outside and scuffed the soles. 

• We will pay you the refund within 14 days from when we receive the item using the original payment used.

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Privacy Policy 

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Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected:

• See our Privacy Policy on our website.